Sales Administrator & Support
*Annual Salary: £25K-£30K DOE
*Location: Sevenoaks
*Job Type: Full-time
Join a great client of ours as part of the Sales Administration & Support team, where you will play a crucial role in enhancing the sales process and customer experience. This position is ideal for individuals who are keen to advance their career within a company that values internal promotion and employee growth.
Day-to-day of the role:
*Answer customer calls and emails, providing detailed information and building engagement.
*Qualify inquiries to assess customer needs and book surveyor visits accordingly.
*Ensure a professional and friendly customer experience from the first contact.
*Assist surveyors by preparing and calculating quotes based on their measurements and recommendations.
*Send quotes to customers in a timely and professional manner.
*Follow up with customers via phone and email to encourage order placement.
*Accurately update customer details, sales progress, and appointment schedules in the CRM system.
*Maintain spreadsheets and records to ensure sales data is organised and accessible.
*Support the sales team with general administrative tasks to improve efficiency.
*Track outstanding quotes and proactively contact customers to drive conversions.
*Provide ongoing support to customers, addressing any concerns or questions.
*Guide and support customers in the showroom, providing advice and ensuring a high level of service.
Required Skills & Qualifications:
*Excellent communication and interpersonal skills.
*Strong organisational skills and attention to detail.
*Proactive and able to work independently as well as part of a team.
*Experience in a sales or customer service role is preferred.
*Proficiency in using CRM systems and Microsoft Office.
*Ability to work flexible hours, including at least 2 Saturdays per month.
Benefits:
*28 days paid holiday (including bank holidays).
*Onsite car parking.
*Staff discounts on all products.
*Fantastic facilities with a good social atmosphere.
*Regular social team events.
*Company Pension Scheme.
*Great career growth opportunities as part of a larger group of companies.
If this role is of an interest, please apply right away.