Job Title: Business Support Administrator (Estates)
Location: Mason Court, Hillborough Road, Olton, B27 6PF
Salary: £19,641 per annum
Job Type: Part time, Permanent (28 hours)
Working Hours: Monday - Friday
SJMT is a family of charities & community of people supporting those most in need in the West Midlands. We want everyone, regardless of age or circumstances, to feel secure, have opportunities and to thrive.
The services provided include:
*Safe, affordable and well-maintained alms-housing
*Residential and extra care
*Community and housing related support
*Services to advance the opportunities of children and young people in need
Everything we do is rooted in our 370-year history and driven by their vision for the future.
Purpose of the role:
To provide high quality administrative support to the Estates department , and to act as the first point of contact for residents reporting maintenance queries and requests.
The role will be based alongside the Trust Business Support Team based within the Main Reception area and will also support with daily operations and front of house activities for the Trust.
Main Duties and Responsibilities:
Estates Business Support Function
*Manning the repairs inbox and phoneline to be the first point of contact for residents raising maintenance requests.
*Raising, updating and closing of reactive, PPM and scheduled job requests using the Housing management system, ensuring that all reactive requests raised on the helpdesk have the correct priority assigned.
*Working closely with the Property Services Manager, and liaising with residents, to arrange access for maintenance operatives and contractors to carry out works
*Recording voids statistics for SJMT and ensuring this is accessible to the relevant departments
*Day to day monitoring of maintenance job ticket logs and liaising with the Property Services Manager regarding outstanding jobs.
*Coordinating a purchase order log process, raising purchase orders for approval, updating budget monitoring spreadsheets accordingly.
*Monitoring the Planned Maintenance mailbox, filing service sheets and work records and working with the Responsive Repairs Manager to arrange remedial works.
*Maintaining accurate property records including but not limited to Service and Inspection Records, Compliance Tracker, Mould Inspection database and Stock Condition tracker
*Ordering PPE/uniform, equipment and supplies for maintenance teams and jobs as needed.
*Working with the rest of the Estates team support in to increase year on year resident/customer satisfaction.
*Identify and implement innovations to achieve continuous improvement to service delivery.
*Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness is delivered and maintained
*Production of reports and papers at regular intervals
*To facilitate communicate between the Estates team and residents to ensure that an effective property management service is delivered.
General Trust Business Support Function:
*Deal with telephone enquiries and visitors to the organisation in a positive and friendly manner, ensuring all enquiries are dealt with professionally and escalated as appropriate.
*Undertake necessary training or personal development in order to fully meet these job requirements and future business plans.
Please note that this is not an exhaustive list and therefore a full list of duties is available on request.
About you:
Education:
*GCSE, A-level or equivalent (preferred)
Experience:
*Customer service: 1 year (preferred)
*Administrative: 2 years (required)
Language:
*English (required)
What we offer:
The Trust continues to reward its staff with competitive pay rates and a number of employee benefits including:
*Casual dress
*Company pension
*Employee discount - blue light
*Health & wellbeing programme
*Life insurance
*On-site parking
To apply for this role please click APPLY button to submit a CV.
Candidates with previous experience and job titles of; Admin Assistant, Office Administrator, Administrator, Administration Clerk, Administrative Assistant, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Clerk, Business Administrator may also be considered.