Avencia are partnered with a global insurer who are looking to recruit a Claims Operations Technician in their London office.
The team supports claims operations and premium processing for outsourced partners. You’ll deliver a proactive, flexible service while ensuring compliance with internal procedures and maintaining high standards of data quality and service delivery.
Key responsibilities
*Accurately input and validate claims data to support reporting and analysis
*Monitor claims systems and liaise with technical teams to ensure compliance
*Manage claims notifications, correspondence, and allocation
*Process payments, reserve adjustments, and other financial transactions
*Handle bordereaux processing (claims and premium) in line with guidelines
*Perform reconciliations across claims, premiums, and inter-company accounts
*Support cashflow management and large payments
*Produce MI and KPI reports, resolving queries with internal and external stakeholders
*Assist with audits, compliance, and governance activities
*Maintain process documentation and support continuous improvement initiatives
Skills & experience
*Experience in insurance (claims, operations, technical accounting, or admin)
*Bordereaux experience preferred but not essential
*Strong attention to detail and ability to work with large datasets
*Good understanding of insurance terminology
*Proficient in Excel and Word
*Strong communication and organisational skills
*Analytical mindset with good problem-solving ability