My client, a leading business services group, is seeking to hire an IFS Operations & Maintenance (O&M) consultant to play a key role in a major transformation programme, shaping how O&M processes are designed and delivered within a modern ERP environment. This is a high-impact role which will influence how field service operations are standardised, optimised, and scaled across the business.
This role will take:
*ownership of the end-to-end design of O&M processes for a critical transformation wave.
*work at the intersection of business and technology, ensuring operational needs are translated into practical, system-enabled solutions within IFS.
*take ownership of the design of core service processes including work management, preventive and reactive maintenance, scheduling, technician execution, and service reporting.
Responsibilities:
*Leading O&M process discovery and designing the target operating model
*Defining roles, responsibilities, and cross-functional ways of working across O&M, Supply Chain, Finance, and Projects
*Owning and prioritising the O&M requirements backlog
*Ensuring alignment between business needs and system design
*Establishing KPI frameworks to drive operational performance
*Supporting change management, including training and adoption planning
*Leading business readiness for User Acceptance Testing (UAT) and securing sign-off
Requirements
*Strong background in O&M or field service operations (renewables experience is a plus)
*Proven experience in ERP-enabled transformation programmes
*Track record of leading process design across global or multi-site environments
*Ability to engage stakeholders and drive alignment across functions
*Practical understanding of field execution realities and operational controls
*Familiarity with IFS service management concepts (e.g. work orders, planning, mobile debrief)
*Experience in O&M performance improvement or optimisation programmes
For further details, please apply using the link.