This role is based within a global real estate services organisation that specialises in property management, commercial real estate, and workplace solutions.Role OverviewAs a Customer Experience Team Member, you will play a key role in delivering exceptional service to clients, occupiers, visitors, and stakeholders. You will create memorable experiences, build lasting relationships, and provide a consistently personalised and professional front-of-house service. Acting as a brand ambassador, you will ensure every interaction reflects high standards and attention to detail.
Key Responsibilities*Deliver outstanding customer service, ensuring all interactions are warm, professional, and engaging
*Provide a welcoming arrival and a positive departure experience for all visitors
*Maintain front-of-house areas to an exceptional standard at all times
*Follow established front-of-house procedures and health & safety protocols
*Handle telephone and email enquiries efficiently, ensuring timely follow-up
*Manage visitor access processes in line with property procedures
*Resolve queries and complaints promptly, escalating where appropriate
*Maintain accurate records and manage data input across relevant systems
*Identify opportunities to enhance the overall customer experience through proactive and creative thinking
*Support initiatives aimed at improving service delivery and customer satisfaction
*Assist with onboarding and training of temporary team members, maintaining accurate training records
*Uphold professional appearance standards in line with front-of-house expectations
*Report maintenance issues and liaise with facilities or management teams as required
*Conduct regular inspections to ensure the property is presented to a high standard
*Ensure shared spaces, including guest lounges, remain clean, organised, and welcoming
*Build and maintain strong professional relationships with all stakeholders
Skills & Experience

*Strong literacy and numeracy skills
*Competency in Microsoft Outlook, Word, Excel, and PowerPoint
*Ability to share knowledge and build rapport with a wide range of individuals
*Professional, reliable, and customer-focused
*Committed to delivering high-quality service
*Open to feedback and continuous learning
*Demonstrates integrity, inclusivity, and respect in all interactions
*Able to work both independently and as part of a team
*Property or professional servvices background