Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London.
What the Job Will Be Doing
*Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management
*Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently
*Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support
*Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard
*Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns
*Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes
*Working closely with social workers, families, landlords and support providers to ensure effective housing solutions
*Monitoring performance targets including voids, arrears and service standards
*Ensuring repairs and maintenance issues are reported and resolved within agreed timescales
*Maintaining accurate records and reporting across housing systems
*Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement
What You Will Need
*Experience working within a housing officer, tenancy management or supported housing role
*Experience supporting vulnerable individuals, ideally those with learning disabilities or autism
*Good knowledge of housing options, tenancy management and relevant legislation
*Strong understanding of safeguarding and risk management
*Excellent communication and interpersonal skills
*Ability to manage a varied caseload and work independently
*Strong organisational skills with the ability to prioritise workloads effectively
*Experience working with multi-agency partners and stakeholders
*Full UK driving licence and access to a vehicle