We are looking for a Risk and Governance Manager, a dedicated leader to strengthen our clients governance, and ensure they stay ahead of regulatory and ISO requirements. This role is crucial in driving a proactive risk culture, managing complaints, and giving teams the clarity and assurance they need to deliver safe, high-quality care every time. Your work will directly safeguard our reputation, support our clinicians, and keep our clients organisation audit-ready and future-ready.
Salary: £50,000
Location: Remote
Permanent contract offering full time 40 hours per week Mon-Fri
As Risk and Governance Manager you will join a supportive, values-driven Quality & Clinical Governance team where you’ll lead risk, compliance and PSIRF-aligned complaints across MSK and Mental Health services. You’ll shape safer care, strengthen our governance systems and work collaboratively with passionate colleagues to drive learning, assurance and continuous improvement across the organisation.
Your success will directly elevate the safety, quality and credibility of our MSK and Mental Health services. By embedding robust risk, governance and PSIRF-aligned processes, you will reduce organisational risk, strengthen assurance to the SLT, and drive meaningful learning that improves patient experience. Your leadership will empower teams, enhance regulatory readiness and ultimately protect the people we care for.
Responsibilities
As a Risk and Governance Manager, key responsibilities will be to:
*Lead the organisation-wide risk management framework and maintain robust risk registers across MSK and Mental Health services.
*Oversee regulatory and ISO compliance, ensuring services remain audit-ready and aligned with GDPR, H&S and contractual requirements.
*Manage and enhance the complaints process in line with PSIRF, supporting investigations, responses and learning.
*Develop, review and embed policies, procedures and SOPs across quality, governance, risk and compliance.
*Design and deliver corporate and ISO audit programmes, mock inspections and readiness reviews.
*Produce high-quality governance, risk, compliance and complaints reports for internal groups and the Senior Leadership Team.
*Provide expert training, advice and support to clinical and operational teams, promoting a strong risk-aware and learning culture.
*Lead the Quality Assurance Group and contribute to organisation-wide improvement and assurance initiatives.


Who we are looking for
We are looking for our new Risk and Governance Manager to have :


*Strong background in governance, quality, risk and complaints within private healthcare or the NHS.
*Experience leading complex complaints investigations and delivering PSIRF-aligned processes.
*Proven ability to write, implement and embed governance and risk policies across an organisation.
*Skilled in developing and training others on risk registers, complaints handling, auditing and assurance.
*Solid knowledge of ISO standards, auditing practice and duty of candour requirements.
*Demonstrated leadership capability with the confidence to influence and support clinical and operational teams.
*Excellent written communication skills, including drafting detailed complaint responses.
*Adaptable, assertive and highly organised, with a practical, solution-focused approach.
*Compassionate, fair and committed to fostering a positive learning and patient-centred culture.
*Self-motivated, dependable and dedicated to improving safety, quality and organisational performance


To be seriously considered for this role, please have the following:
Qualifications:
*Healthcare experience.
*Clinical Governance, Quality Assurance and Improvement training.
*Complaints management experience.
*Risk management qualification/experience.
*Evidence of PSIRF training/experience.
*ISO auditing qualification/experience.
Experience:
*Demonstrable experience in governance, clinical governance, quality, risk and complaints within private healthcare or the NHS.
*Experience developing, writing, implementing and embedding governance and risk policies organisation-wide.
*Strong experience managing complex complaint investigations and complaint processes.
*Experience producing and training others on risk registers, audits and assurance reporting.
*Proven experience drafting high-quality complaint responses.
*Demonstrated experience of PSIRF implementation and practice.
*Strong working knowledge of ISO regulation and auditing.
Knowledge:
*Deep understanding of governance and assurance frameworks in healthcare.
*Knowledge of national policies, standards and requirements relating to quality of patient care.
*Knowledge of duty of candour requirements.
*Understanding of contractual, regulatory and inspection standards within MSK and/or Mental Health services (desirable).
*Familiarity with private healthcare and/or remote/digital service models (desirable).