Senior Manager, Customer Success (Education)


Competitive + Bonus + Benefits


Remote, UK


Permanent full time


Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?
We’re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.
About the role
In this role, you’ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.
You’ll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.
Key responsibilities
*Lead a high performing team of Customer Success Managers and Renewals specialists
*Own and deliver renewal and retention strategy and performance
*Build a proactive customer engagement model using lifecycle insights and data
*Identify churn risks and growth opportunities through customer analytics
*Partner cross-functionally with Sales, Product, Marketing and Support
*Implement scalable processes across the customer journey
*Act as a senior voice of the customer, influencing business strategy
About you
*Demonstratable experience in Customer Success, Account Management, or similar
*Proven success in customer retention within SaaS or subscription based businesses
*Strong analytical mindset with experience using customer data and health metrics is essential
*Experience leading teams and driving transformation or scale
*Ability to influence and collaborate with senior stakeholders
*Excellent communication and leadership skills
*Experience in the Education sector is highly desirable
Why join us?
*Lead a business critical transformation
*Work in a high-growth, technology driven environment
*Collaborate with talented teams across the organisation
*Make a real impact on customer success and business performance
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.