Service Designer – Financial Crime & Payments

Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services.


Key Responsibilities

*Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement.
*Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls.
*Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps.
*Collaborate with the Product Manager to translate service designs into feature requirements and acceptance criteria.
*Partner with Engineering, UX, and Operations teams to implement improvements and ensure end-to-end service coherence.


Essential Skills & Experience

*Proven experience in service design and process improvement
*Ability to create service blueprints, customer journeys, and process maps
*Confident in hosting workshops and translating complex problems into optimisation opportunities
*Strong analytical skills with the ability to interpret customer and operational data, identify trends, and recommend actionable solutions


Desirable Skills & Experience

*Knowledge of financial crime and payments in B2C retail banking
*Experience with tools such as Miro, Jira, Confluence, and Figma


Benefits:

*25 days holidays - Birthday off + Wellness days
*Hybrid working - 2/3 days office based
*Excellent career progression
If you are passionate about designing seamless, efficient, and secure customer experiences in the financial sector, we want to hear from you!


Service Designer – Financial Crime & Payments