Customer Services Executive (Remote working)
(Remote working. Hours of work 1 pm – 10 pm Monday – Friday)
Salary range £28,000 - £30,000 per annum
Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada.
Working hours will be approx 1pm - 10pm, weekdays only.
Job Overview
Handling customer enquiries, processing orders, and managing shipping and delivery through to completion.
Initial training will be in their Corby office before transitioning to a fully remote role.
Responsibilities
*Provide professional customer service via email and phone
*Manage and resolve customer enquiries, including small technical questions
*Accurately process customer orders and update internal systems
*Coordinate order picking, packing, and dispatch with the US warehouse
*Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
*Follow strict internal procedures and maintain accurate records
*Communicate clearly with customers, couriers, and internal teams
Requirements
*Strong customer service experience
*Excellent written communication and email etiquette
*High attention to detail and accuracy
*Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
*Ability to follow structured processes and work independently
*Strong problem-solving skills, especially in logistics or delivery issues
*Experience with NetSuite (ERP) is an advantage
Qualities we value
*Reliable and highly organised
*Customer-focused with a proactive attitude
*Clear communicator and strong team player
*Able to take ownership and follow tasks through to completion
Benefits:
*Company pension
*Remote working