Export Customer Service Coordinator Location: Chatham
Full-time, Permanent
About the RoleWe are looking for a proactive and detail-oriented Export Customer Service Coordinator to join a busy Supply Chain team. This role is key in supporting international customers, ensuring orders are processed efficiently and delivered on time while providing a high level of customer service.
You’ll act as a central point of contact for export customers and work closely with internal departments and logistics partners to ensure a smooth end-to-end process.
Key Responsibilities*Process customer orders for export markets using an ERP system
*Send daily order confirmations and proof of deliveries
*Respond to and follow up on customer enquiries in a timely manner
*Release orders to the warehouse for dispatch
*Liaise with freight forwarders to obtain shipping quotations and arrange collections
*Track shipments and provide customers with order status updates
*Handle incoming calls and emails from customers
*Work collaboratively with internal teams including Purchasing, Planning, Warehouse, and Finance
*Support colleagues within the customer service team as needed
About YouEssential*GCSE (or equivalent) in English and Mathematics
*Strong communication skills (both written and verbal)
*Good organisational and time management skills
*Confident using Microsoft Office, particularly Excel
*A proactive approach with the ability to take ownership of tasks
*Strong attention to detail and problem-solving skills
Desirable*Previous experience in a customer service or supply chain role
*Experience working with export processes
*Familiarity with ERP systems (e.g. SAP)