Job Title: Customer Service Administrator

Salary:£26,000 - £28,000 (depending on experience)
Location: Bishop’s Stortford
Hours: Monday to Friday, 9:30am - 6:00pm
Two Saturdays per month 10am - 4pm (paid or time off in lieu - your choice)
Holiday: 26 days holiday plus Bank Holidays

We’re working with a friendly and growing business looking for a Customer Service Administrator to join their team. This is a varied, hands-on role where you’ll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.

What you’ll be doing:
*Handling inbound customer calls and emails
*Taking and processing orders accurately
*Raising invoices and updating internal systems
*Responding to customer queries and resolving issues
*Making occasional follow-up and after-sales calls
*Working closely with internal teams to ensure a smooth customer journey
What we’re looking for:
*Previous experience in a customer service or office-based support role
*Confident communicator with a friendly, professional manner
*Strong attention to detail and good organisational skills
*Comfortable using systems and handling administrative tasks alongside calls
*Someone who enjoys helping people and takes pride in delivering great service
*Attention to details is essential
What’s on offer:
*Salary of £26,000 - £28,000 (depending on experience)
*Holiday: 26 days + Bank Holidays
*Free Parking
*A supportive and welcoming team environment
*Variety in your day — no two days are the same
*Flexibility around Saturday working (paid or time back in lieu)