Office Administrator – Customer Care & Compliance
Northamptonshire (Office-Based)
The Opportunity
A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.
This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.
You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.
Key Responsibilities
General Administration
*Provide day-to-day administrative support to the office and management team
*Answer incoming calls and respond to emails in a professional and timely manner
*Maintain accurate records, filing systems and internal databases
*Assist with scheduling appointments, meetings and site visits
*Process invoices, timesheets and general documentation
Customer Care
*Act as the first point of contact for customer enquiries and issues
*Log and manage customer care requests, ensuring timely resolution
*Liaise with engineers, site teams and subcontractors to resolve queries
*Provide clear and regular updates to customers
*Maintain a high level of customer satisfaction at all times
Registrations & Compliance
*Register newly completed installations with manufacturers within required timeframes
*Ensure all warranty documentation is completed accurately and stored correctly
*Liaise with suppliers and manufacturers regarding warranty queries or claims
*Maintain accurate records of installations, registrations and warranty periods
*Support engineers with documentation required for compliance
Compliance & Reporting
*Ensure all administrative processes follow internal procedures and standards
*Maintain up-to-date records for audit and reporting purposes
*Assist with preparing reports and documentation for management
About You
*Previous experience in an administration, customer service or office support role
*Strong organisational skills with excellent attention to detail
*Confident communicator, both over the phone and via email
*Able to manage multiple tasks and prioritise workload effectively
*Comfortable working in a fast-paced environment
*Proficient in Microsoft Office and general systems
What’s on Offer
*Competitive salary and stable, long-term opportunity
*Supportive and collaborative team environment
*Clear structure and processes in place
*Opportunity to develop within a growing business