IT Helpdesk Engineer
other jobs Solutions Ltd
Added before 6 hours
- England,West Midlands,Warwickshire
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
1st Line Support Line Engineer
Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 – £35,000 (DOE)
167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities
*Provide first and second-line technical support to onsite and remote users
*Diagnose and resolve hardware, software, and network issues
*Support meeting-room and audio-visual technology
*Log, update, and manage support tickets through the ITSM system
*Escalate issues to senior support teams when required
*Create and maintain clear technical documentation
*Deliver a friendly, professional, and customer-focused service
Essential Skills and Experience
*Experience in 1st Line or 2nd Line IT support
*Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
*Ability to support audio-visual and conferencing systems
*Solid understanding of IT service management processes
*Excellent communication and interpersonal skills
*Strong organisational skills with attention to detail
*Full UK driving licence (required due to travel to other offices)
Desirable Certifications
*CompTIA A+
*CompTIA Network+
*ITIL Foundation
Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 – £35,000 (DOE)
167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities
*Provide first and second-line technical support to onsite and remote users
*Diagnose and resolve hardware, software, and network issues
*Support meeting-room and audio-visual technology
*Log, update, and manage support tickets through the ITSM system
*Escalate issues to senior support teams when required
*Create and maintain clear technical documentation
*Deliver a friendly, professional, and customer-focused service
Essential Skills and Experience
*Experience in 1st Line or 2nd Line IT support
*Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
*Ability to support audio-visual and conferencing systems
*Solid understanding of IT service management processes
*Excellent communication and interpersonal skills
*Strong organisational skills with attention to detail
*Full UK driving licence (required due to travel to other offices)
Desirable Certifications
*CompTIA A+
*CompTIA Network+
*ITIL Foundation
Job number 3574930
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