Housing Administration Team Leader
other jobs Building Recruitment Company
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £31,000 per annum
Job Description:
Housing Administration Team Leader
LOCATION: Walthamstow
HOURS: 35 hours per week, rota including evenings, and the occasional weekend
SALARY: £31,000
DURATION: Permanent
About Us
We are a leading provider of supported housing and community services, offering safe homes and support to young and vulnerable people. Our mission is to empower individuals, create inclusive communities, and provide opportunities for everyone to thrive. We foster an environment where residents, staff, and visitors feel safe, supported, and valued.
The Role
We’re seeking a Housing Administration Team Leader to lead our front-of-house team, often the first point of contact for anyone visiting our centres. This hands-on role is varied and vital, combining operational, housing, and community responsibilities, including:
*Leading and managing a team of Customer Services Officers, including nights, providing supervision, training, and mentoring.
*Overseeing reception duties: telephone switchboard, post, payments, IT systems, and customer enquiries.
*Ensuring health, safety, and security: conducting routine checks, monitoring CCTV, acting as fire marshal and first aider, and responding to emergencies.
*Supporting housing services: welcoming new residents, allocating rooms, processing payments, reporting concerns, and managing anti-social behaviour.
*Assisting with community services: booking classes, managing payments, supporting events, and responding to public enquiries.
*Collaborating with other departments to maintain smooth operations and a welcoming environment.
About You
We’re looking for someone who is confident, organised, and committed to delivering exceptional service. You will:
*Have experience in customer service and leading a team.
*Be confident supporting vulnerable people and handling sensitive situations.
*Be skilled at cash handling, online payments, and emergency response.
*Be flexible to work unsocial hours and across multiple sites.
*Demonstrate excellent communication, interpersonal, and organisational skills.
*Respect and uphold the YMCA’s Christian ethos, values, and inclusive culture.
Desirable: First Aid Appointed Person qualification (or willingness to train). Experience with housing, community services, or supported living is a plus.
Benefits
We value our staff and offer a range of benefits to support your wellbeing, development, and work-life balance:
*Generous leave: 25 days annual leave plus public holidays (pro-rata for part-time)
*Health & fitness: free access to on-site gyms, fitness classes, and wellness facilities
*Staff perks: discounts at on-site restaurants and retail outlets
*Training & development: ongoing opportunities for professional growth and career progression
*Pension scheme: auto-enrolment with Salary Exchange option
*Supportive environment: flexible, inclusive, and collaborative workplace
*Meaningful work: make a real difference in people’s lives every day
If you would like to apply to this role and for more information, please call Cali Webb on .
LOCATION: Walthamstow
HOURS: 35 hours per week, rota including evenings, and the occasional weekend
SALARY: £31,000
DURATION: Permanent
About Us
We are a leading provider of supported housing and community services, offering safe homes and support to young and vulnerable people. Our mission is to empower individuals, create inclusive communities, and provide opportunities for everyone to thrive. We foster an environment where residents, staff, and visitors feel safe, supported, and valued.
The Role
We’re seeking a Housing Administration Team Leader to lead our front-of-house team, often the first point of contact for anyone visiting our centres. This hands-on role is varied and vital, combining operational, housing, and community responsibilities, including:
*Leading and managing a team of Customer Services Officers, including nights, providing supervision, training, and mentoring.
*Overseeing reception duties: telephone switchboard, post, payments, IT systems, and customer enquiries.
*Ensuring health, safety, and security: conducting routine checks, monitoring CCTV, acting as fire marshal and first aider, and responding to emergencies.
*Supporting housing services: welcoming new residents, allocating rooms, processing payments, reporting concerns, and managing anti-social behaviour.
*Assisting with community services: booking classes, managing payments, supporting events, and responding to public enquiries.
*Collaborating with other departments to maintain smooth operations and a welcoming environment.
About You
We’re looking for someone who is confident, organised, and committed to delivering exceptional service. You will:
*Have experience in customer service and leading a team.
*Be confident supporting vulnerable people and handling sensitive situations.
*Be skilled at cash handling, online payments, and emergency response.
*Be flexible to work unsocial hours and across multiple sites.
*Demonstrate excellent communication, interpersonal, and organisational skills.
*Respect and uphold the YMCA’s Christian ethos, values, and inclusive culture.
Desirable: First Aid Appointed Person qualification (or willingness to train). Experience with housing, community services, or supported living is a plus.
Benefits
We value our staff and offer a range of benefits to support your wellbeing, development, and work-life balance:
*Generous leave: 25 days annual leave plus public holidays (pro-rata for part-time)
*Health & fitness: free access to on-site gyms, fitness classes, and wellness facilities
*Staff perks: discounts at on-site restaurants and retail outlets
*Training & development: ongoing opportunities for professional growth and career progression
*Pension scheme: auto-enrolment with Salary Exchange option
*Supportive environment: flexible, inclusive, and collaborative workplace
*Meaningful work: make a real difference in people’s lives every day
If you would like to apply to this role and for more information, please call Cali Webb on .
Job number 3575232
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Company Details:
Building Recruitment Company
Company size: 20–49 employees
Industry: Recruitment Consultancy
Founded in 1999, BRC are a specialist recruiter to the UK Social Housing and Charitable sectors.We provide experienced and dedicated Housing professio...