Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex.
What the Job Will Be Doing
*Leading on complex tenancy management cases, including escalations, complaints and high-risk situations
*Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices
*Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise
*Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards
*Overseeing estates and grounds maintenance services, ensuring high service delivery standards
*Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements
*Handling tenancy fraud investigations where required
*Working across multiple service areas to ensure a joined-up and effective housing service
*Contributing to service improvement initiatives to enhance overall performance and resident satisfaction
What You Will Need
*Strong background in housing management across both operational and strategic levels
*Experience managing complex tenancy cases and complaints
*Confident communicator with the ability to support and influence teams
*Ability to work across multiple service areas and manage competing priorities
*Full UK driving licence and access to a vehicle
Desirable
*CIH Level 4 (or equivalent)
*Experience managing SLAs and estates services
*Strong understanding of contract and performance management