2nd Line Support Engineer
other jobs Adria Solutions
Added before 1 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £30,000 - £35,000 per annum, negotiable
Job Description:
IT Support Analyst – Financial Services.
Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure.
Key Responsibilities
*Provide 2nd line remote and on-site support to employees across the organisation.
*Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.
*Support IT infrastructure projects, system upgrades, and technology deployments.
*Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.
*Collaborate with senior engineers and external vendors where required.
*Maintain accurate documentation and communicate clearly with internal stakeholders.
*Identify opportunities to improve IT processes and service delivery.
Essential Skills & Experience
*1-2+ years’ experience in IT support, ideally within a corporate or financial environment.
*Strong experience with Microsoft 365, Intune, and Azure AD.
*Solid understanding of Windows Server, Active Directory, and Group Policy.
*Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.
*Excellent communication and customer service skills.
*Full UK driving licence and willingness to travel to company sites if required.
Desirable
*Experience with ITSM, RMM, or PSA tools.
*Understanding of Cyber Essentials, ISO 27001, and IT security best practices.
*Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.
The Ideal Candidate
*Technically strong and pragmatic, with a problem-solving mindset.
*Calm, methodical, and dependable under pressure.
*Confident communicating directly with employees at all levels.
*Proactive, organised, and able to manage workload independently.
*A team player with a positive attitude and genuine interest in technology.
The Package
*Competitive salary and benefits package.
*Opportunities for ongoing training and professional development.
*Clear career progression within a supportive IT team.
Apply Now
If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.
IT Support Analyst – Financial Services.
Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure.
Key Responsibilities
*Provide 2nd line remote and on-site support to employees across the organisation.
*Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.
*Support IT infrastructure projects, system upgrades, and technology deployments.
*Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.
*Collaborate with senior engineers and external vendors where required.
*Maintain accurate documentation and communicate clearly with internal stakeholders.
*Identify opportunities to improve IT processes and service delivery.
Essential Skills & Experience
*1-2+ years’ experience in IT support, ideally within a corporate or financial environment.
*Strong experience with Microsoft 365, Intune, and Azure AD.
*Solid understanding of Windows Server, Active Directory, and Group Policy.
*Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.
*Excellent communication and customer service skills.
*Full UK driving licence and willingness to travel to company sites if required.
Desirable
*Experience with ITSM, RMM, or PSA tools.
*Understanding of Cyber Essentials, ISO 27001, and IT security best practices.
*Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.
The Ideal Candidate
*Technically strong and pragmatic, with a problem-solving mindset.
*Calm, methodical, and dependable under pressure.
*Confident communicating directly with employees at all levels.
*Proactive, organised, and able to manage workload independently.
*A team player with a positive attitude and genuine interest in technology.
The Package
*Competitive salary and benefits package.
*Opportunities for ongoing training and professional development.
*Clear career progression within a supportive IT team.
Apply Now
If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.
IT Support Analyst – Financial Services.
Job number 3575389
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Company Details:
Adria Solutions
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adria Solutions is the UK’s leading Recruitment Consultancy for IT, Digital, Marketing, and Executive Search. With 20 years of experience in IT ...