We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills.
Key Responsibilities
*Manage and maintain temporary accommodation placements for residents.
*Conduct regular property visits and tenancy checks to ensure compliance and safety.
*Support residents to sustain tenancies and provide guidance on housing options.
*Respond to housing enquiries, complaints, and urgent issues promptly.
*Liaise with internal teams and external agencies to resolve tenancy matters.
*Assist with tenancy verification, occupancy checks, and compliance with housing policies.
*Contribute to safeguarding and risk management processes as required.
Person Specification
*Experience in housing, temporary accommodation, or tenancy management.
*Understanding of housing legislation, policies, and safeguarding practices.
*Excellent communication and interpersonal skills to work with diverse residents.
*Strong organisational skills with the ability to manage multiple priorities.
*Able to make sound decisions and work independently as well as part of a team.
*Experience in resolving tenancy disputes or managing sensitive situations is desirable.