Luxury Jewellery Store Manager – Salisbury

Location: Salisbury, Wiltshire
Salary: DOE + Annual Performance-Related Pay (APRP)
Hours: Full-time (37.1 hrs/week, 5 days)
Benefits & Opportunities – Why Join Us?*Competitive salary + APRP – reward for your performance
*Full JET (Jewellery Education Training) – industry-recognised qualification
*29 days annual holiday (including bank holidays)
*Workplace pension
*Supportive, friendly team environment with ongoing development and career progression
About the CompanyWe are an award-winning luxury jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, high-end craftsmanship, and premium jewellery, we pride ourselves on creating a memorable customer experience.
Our team enjoys a supportive, professional environment, where ideas are valued and opportunities to progress your career are actively encouraged.
The RoleWe are looking for a hands-on Luxury Jewellery Store Manager to lead our Salisbury store. This is a high-responsibility, highly rewarding role, perfect for someone with retail management experience in luxury or boutique settings.
You will manage a team of 6, take full ownership of store performance, drive sales growth, and ensure a world-class customer experience.
Key ResponsibilitiesTeam Leadership
*Lead, motivate, and develop a team of 6
*Manage recruitment, onboarding, training, and performance reviews
*Build a positive, high-performing team culture
Sales & Performance
*Drive sales and consistently exceed targets
*Monitor KPIs and analyse performance trends
*Identify opportunities to increase revenue and profitability
Store Operations
*Oversee stock control, cash handling, and daily store operations
*Maintain high visual merchandising standards and store presentation
Customer Experience
*Deliver personalised, exceptional customer service
*Build and maintain long-term customer relationships
*Manage enquiries, orders, and complaints efficiently
Planning & Administration
*Plan staff rotas to match trading patterns
*Maintain accurate customer records and databases
*Report store performance to senior management
Health & Safety
*Ensure full compliance with H&S regulations
*Maintain a safe environment for staff and customers
About You*Experience as a Store Manager, Retail Manager, or Assistant Manager
*Background in luxury jewellery, premium retail, or boutique fashion preferred
*Strong leadership, people management, and coaching skills
*Commercially driven, with a focus on sales growth and profitability
*Organised, proactive, and hands-on
*Excellent communication and interpersonal skills
Technical Skills:
*Microsoft Office
*POS / till systems
*Stock management systems
*Bransom software (desirable)
Working Hours*Monday – Saturday: 9:15am – 5:10pm
*Some Sundays in December: 9:45am – 4:10pm
*Fixed days off: Sunday & Monday
Apply NowIf you are a motivated Luxury Jewellery Store Manager with a passion for high-end retail and team leadership, we want to hear from you. Apply today with your CV and take the next step in your luxury retail career!