A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products.
Job Description:
*Act as the single point of contact for all customers regarding aftersales and warranty matters.
*Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure.
*Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions.
*Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities.
*Produce Bills of Material (BOMs) to secure required parts and materials for rectification work.
*Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution.
*Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA).
*Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally.
*Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context.
*Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely.
*Monitor progress of site works, ensuring timely and high-quality completion.
*Assess warranty claims to determine validity in line with company policy and warranty terms.
*Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability.
*Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities.
*Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements.
*Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements.
*Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes.
*Ensure all actions and decisions support the organisation’s commitment to quality, compliance, and customer satisfaction.
Beneficial Skills / Qualifications:


*Experience in aftersales/warranty role within a manufacturing environment
*Experience of working with transformers / LV products
*Strong analytical, technical and organisational abilities with a hands-on approach to problem solving.
*Excellent communication skills, with the confidence to liaise effectively with clients and contractors.
*Experience working with ERP / MRP systems (MS Dynamics preferably)
*Flexibility to adapt to change.
*Team player committed to high performance and accountability
*Driving licence
*Ability to work to strict timelines.
*Continuous improvement capabilities.
*Good interpersonal skills with a ’can-do’ attitude.


Salary and benefits:


*Salary negotiable dependant on experience
*37.5 hours per week office based
*25 days holiday per year plus bank holidays
*Company Profit Share Scheme
*Healthcare cash plan
*Employee Assistance Programme
*Electric Vehicle salary sacrifice scheme
*Pension
*Parking on site