We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association.
Key Details:
*Role: Out of Hours Repairs Support
*Contract: 52 weeks (part-time)
*Working pattern: Out of hours / weekends
Duties:
*Acting as the first point of contact for resident enquiries via telephone
*Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
*Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
*Raising, chasing and escalating tenant complaints as required
*Assisting residents to make payments, such as for rent or service charges
*Liaising with local Housing Officers to facilitate requests from their residents
*Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
*Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
Available shifts:
*Weekend only: 08:00 - 17:00
*Weekend only: 11:00 - 22:00
*Weekend only: 13:00 - 22:00
OOH Two-Week Rota:
Week 1:
*Monday: 17:00 - 22:00
*Tuesday: Off
*Wednesday: Off
*Thursday: 17:00 - 22:00
*Friday: 17:00 - 22:00
*Saturday: Off
*Sunday: Off
Week 2:
*Monday: Off
*Tuesday: 17:00 - 22:00
*Wednesday: 17:00 - 22:00
*Thursday: Off
*Friday: Off
*Saturday: 13:30 - 22:00
*Sunday: 13:30 - 22:00


RX is acting as an Employment Business in relation to this vacancy.