Customer Success Manager
other jobs BMC Recruitment Group
Added before 2 Days
- England,North East,County Durham
- Full Time, Permanent
- £35,000 per annum
Job Description:
BMC Recruitment Group are currently recruiting for a Customer Support Team Leader for their client in Peterlee, Durham.
You’ll oversee their support operations, drive exceptional customer experiences, and lead a high-performing team.
In this role, you will be responsible for managing day-to-day support activities, resolving complex issues, and implementing processes that enhance efficiency and service quality.
You will collaborate closely with cross-functional teams and global colleagues to ensure our customers receive timely, effective, and seamless support.
This role offers the opportunity to make a tangible impact on both customer experience and the growth of this support function, within this company.
Key Benefits:
*Career progression and internal development
*Full time 37 Hours a week
*Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
*Free parking
*4 x death in service cover
*Private Medical Insurance (BUPA – Individual cover)
*Medicash (Health Cash Plan) – individual + up to 4 children)
*Salary Sacrifice Pension Scheme
*2 days per year to take part in volunteering activities for a local charity of your choice
*It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
Responsibilities/Requirements:
*Oversee the day to day performance of the customer support team
*Review data and strengthen reporting dashboards to improve visibility and decision making
*Provide coaching and 1:1 reviews to develop team capability
*Maintain compliance with defined SLA’s and drive performance against key metrics
*Handle customer complaint’s and complex technical issues
*Liaise with Customer Success and other customer facing teams to reduce repeat queries and enable a proactive approach
*Provide backup coverage cross the support functions when required
If you are a strategic leader who thrives on problem-solving, coaching teams, and improving customer satisfaction, I would love to hear from you.
Please get in touch with
You’ll oversee their support operations, drive exceptional customer experiences, and lead a high-performing team.
In this role, you will be responsible for managing day-to-day support activities, resolving complex issues, and implementing processes that enhance efficiency and service quality.
You will collaborate closely with cross-functional teams and global colleagues to ensure our customers receive timely, effective, and seamless support.
This role offers the opportunity to make a tangible impact on both customer experience and the growth of this support function, within this company.
Key Benefits:
*Career progression and internal development
*Full time 37 Hours a week
*Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
*Free parking
*4 x death in service cover
*Private Medical Insurance (BUPA – Individual cover)
*Medicash (Health Cash Plan) – individual + up to 4 children)
*Salary Sacrifice Pension Scheme
*2 days per year to take part in volunteering activities for a local charity of your choice
*It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
Responsibilities/Requirements:
*Oversee the day to day performance of the customer support team
*Review data and strengthen reporting dashboards to improve visibility and decision making
*Provide coaching and 1:1 reviews to develop team capability
*Maintain compliance with defined SLA’s and drive performance against key metrics
*Handle customer complaint’s and complex technical issues
*Liaise with Customer Success and other customer facing teams to reduce repeat queries and enable a proactive approach
*Provide backup coverage cross the support functions when required
If you are a strategic leader who thrives on problem-solving, coaching teams, and improving customer satisfaction, I would love to hear from you.
Please get in touch with
Job number 3580978
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Company Details:
BMC Recruitment Group
Company size: 10–19 employees
Industry: Recruitment Consultancy
We were founded in 2015 as a group with a passion for recruitment. Headquartered in Newcastle upon Tyne, our company looks to provide bespoke recruitm...