Reception Manager (London) – Global Investment Firm

A leading global investment firm is seeking an experienced and highly professional Reception Manager to oversee front-of-house operations at its London office. This is an excellent opportunity for a proactive and detail-oriented individual who takes pride in delivering exceptional service and maintaining high workplace standards.
Reporting to the Office & Administration Manager, you will take full ownership of reception and client-facing areas, ensuring a seamless, welcoming, and efficient experience for all visitors and staff.
Key Responsibilities*Take ownership of a busy reception and meeting space, ensuring it is maintained to the highest standards at all times
*Supervise and support reception and housekeeping staff, delegating tasks effectively
*Deliver a professional and welcoming experience to clients and visitors, including VIPs
*Manage incoming calls and central inboxes efficiently and professionally
*Coordinate meeting room bookings, including AV and video conferencing requirements
*Support virtual meetings and liaise with IT to resolve technical issues
*Maintain and update reception procedures and operational documentation
*Oversee visitor access, building passes, and security processes
*Coordinate couriers, taxis, and guest logistics
*Liaise with facilities, contractors, and suppliers to ensure smooth operations
*Assist with health & safety responsibilities, including fire marshal duties
*Monitor office standards including cleaning, maintenance, and presentation
Skills & Attributes*Professional, polished, and service-focused approach
*Strong leadership skills with the ability to manage and motivate a small team
*Highly organised with excellent attention to detail
*Proactive, resourceful, and able to use initiative
*Calm under pressure with the ability to manage multiple priorities
*Excellent verbal and written communication skills
*Strong interpersonal skills with the ability to build relationships at all levels
*Discreet and able to handle confidential information
*Flexible and adaptable in a fast-paced environment
Experience & Qualifications*Minimum 5 years’ experience in a reception or front-of-house leadership role
*Experience working in a corporate or professional services environment preferred
*Proven experience managing high-profile clients and visitors
*Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
*Experience coordinating meetings across international time zones
What’s on Offer*Opportunity to work in a dynamic, global organisation
*A collaborative and professional working environment
*A key role with ownership and responsibility