Parts Advisor – £33,575 + Benefits
Location: Bristol
Hours:
*Monday–Friday: 7:00–16:00 or 9:00–18:00 (30-min unpaid lunch)
*Saturdays: 8:00–13:00 on a rota basis
About the Role
An exciting opportunity has become available for an experienced Parts Advisor to join a busy and fast-paced trade parts environment. This role is perfect for someone who is organised, customer-focused, and sales-driven, with a passion for delivering excellent service and supporting both retail and internal customers.
You will be responsible for accurately identifying, processing, and dispatching parts orders while maintaining high standards of professionalism and efficiency.
Key Responsibilities
*Accurately interpret customer parts requirements and offer advice on additional needs or pricing.
*Process and fulfil all parts orders promptly, including picking, packing, and dispatching.
*Handle inbound calls in line with the company’s 3-ring policy and professional standards.
*Maintain excellent housekeeping and stock organisation within the parts store.
*Proactively promote sales opportunities, upsell where appropriate, and support targeted parts growth.
*Liaise with workshop teams and keep customers updated on backorders and availability.
*Source parts from alternative suppliers when required and arrange timely delivery.
*Build and manage relationships with key account customers to maximise revenue.
*Ensure customer complaints are dealt with efficiently, escalating when necessary.
What We’re Looking For
*Previous experience in a Parts Advisor or similar automotive parts role.
*Strong customer service and communication skills.
*Ability to multitask in a fast-paced setting.
*Sales-driven mindset with the ability to spot upsell opportunities.
*Good organisational skills and attention to detail.
Performance Expectations
*Maximising internal and external sales opportunities.
*Achieving and exceeding departmental targets for parts growth.
*Delivering consistent service excellence to all customers.
What’s in It for You?
*Competitive salary of £33,575
*Opportunity to grow within a supportive parts and aftersales environment
*Varied role with both customer-facing and workshop interaction