Location: Milton Keynes
Salary: £28,000 – £30,000 (DOE)
Bonus: £120 p/month for hitting target | £250 p/month for exceeding target
Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)
Hours: 09:00 – 17:30, Monday to Friday

Key Dates
*Interview Day: Thursday 16th April (on-site – must be available)
*Decision Date: Friday 17th April
*Start Date: Monday 18th May
CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact.

Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth.

As a Customer Service & Claims Advisor, you’ll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency.

Key Responsibilities
*Deliver outstanding customer service across all interactions
*Manage customer claims from initial enquiry through to resolution
*Handle queries with empathy, accuracy, and efficiency
*Build rapport with customers to achieve positive outcomes
*Maintain high attention to detail when processing information
What We’re Looking For
*Proven experience in a customer service role
*Strong resilience and ability to thrive in a fast-paced environment
*Excellent influencing and communication skills
*High attention to detail
*A genuine passion for helping customers
Benefits
*Monthly bonus: £120 for hitting targets, £250 for exceeding targets
*Clear career progression pathways and internal opportunities
*Ongoing training and development to support career growth
*Annual salary review
*25 days annual leave + bank holidays (increasing by 1 day per year of service)
*Incentive trips abroad for top performers
*Life insurance
*Company pension scheme
*Referral and wellness programmes
If you’re looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we’d love to hear from you.

This role is being managed by Dan Bryant & Danielle Clarke at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.