Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly.

Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your duties will include:
*Coordinate administrative processes and support departments across the business.
*Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues.
*Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy.
*Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management.
*Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch.
*Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements.
*Monitor stock levels, back orders, and works orders, providing updates to relevant teams.
*Schedule and coordinate deliveries with key customers.
*Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports.
*Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues.
*Prepare customs clearance documentation for Irish deliveries and returns.
*Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies.
*Maintain accurate records by scanning and verifying documents for archival purposes.
*Support house accounts and assist in troubleshooting operational challenges.
*Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators.
*Undertake additional administrative tasks as needed to support the wider team.

As the Customer Service Operations Support, you will:
*Have previous experience working within a customer service or administration position.
*Be professional, personable, and detail-oriented with a commitment to excellence.
*Have strong organisational skills with the ability to manage multiple tasks efficiently.
*Be a proactive problem solver, adaptable, and able to work under pressure.
*Be an excellent team player who can also work independently.
*Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.