Role: 3rd Line Support Engineer
Location: Milton Keynes
Salary: Up to £48,000
Type: Full-time, Permanent

We’re working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth.

Key Responsibilities:
*Provide advanced 3rd line support to a range of external clients, both remotely and client-facing
*Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues
*Take ownership of incidents through to resolution, ensuring minimal disruption to client operations
*Work directly with clients, building strong relationships and delivering a high standard of service
*Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments)
*Lead on technical project delivery where required, ensuring work is completed on time and to a high standard
*Produce and maintain clear technical documentation for client environments and internal processes
*Assist in mentoring and supporting 1st/2nd line engineers
Key Skills & Experience:
UK Driving License Required
*Strong experience working in an MSP or multi-client environment
*Solid hands-on experience with Microsoft Azure (deployments, migrations, administration)
*Strong networking skills, including configuration and troubleshooting of:
*Cisco routers and switches
*DrayTek firewalls
*Good understanding of Windows Server, Microsoft 365, and virtualisation technologies
*Excellent communication skills and a client-focused approach

What They’re Looking For:
*A proactive, solutions-driven engineer who can take ownership of issues and projects
*Someone comfortable working in a fast-paced, client-facing environment
*A team player who’s keen to grow with the business

Benefits:
*Competitive salary up to £48,000
*25 days holiday + bank holidays
*Pension scheme
*Ongoing training and certifications, including support for Azure qualifications
*Exposure to a wide range of technologies and projects
*Clear progression opportunities within a growing MSP
*Regular team socials and events
*Supportive and collaborative team environment
*Opportunity to work closely with clients and make a real impact
*Flexible working options (where applicable)