?We’re looking for a Senior Property Claims Handler to join a busy Redhill-based brokerage claims team. This is a newly created role to bring Property technical expertise into a team currently focused on Motor claims. It’s a hands-on role with the opportunity to take ownership and become the go-to Property specialist in the branch.


The Role
You will manage Commercial Property and HNW Property claims, acting as the main technical expert and supporting clients through what can be a stressful time. Some exposure to Business Interruption, GIT, Marine and Cyber claims may also be included. The focus is on providing a professional, empathetic claims service from initial notification through to settlement.


Key Responsibilities
You will act as the Property claims specialist, managing a portfolio of claims from initial notification through to settlement. The role covers Commercial and HNW Property claims across all major perils, ensuring clients receive excellent support throughout the process. You’ll handle both direct client and broker-facing claims, liaise with adjusters, underwriters, and contractors, attend client meetings when required, and support the wider team during busy periods and holiday cover.


Team & Culture
Collaborative, friendly, and supportive
Customer-service driven, with strong empathy and professionalism demonstrated throughout every claim
Strong service standards, including responding to new claims within 1 working day


Experience Required
3–5 years’ claims experience
Strong Property claims background (Commercial or HNW)
Exposure to Business Interruption claims is desirable
Confident working independently and using your own initiative
Team player with a client-focused approach