About us
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.
We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.
Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.
With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership.
The team you will join
The Business Change & Projects Team has oversight of projects across the firm to ensure they align to our strategic objectives. We are here to guide you throughout the project lifecycle: from project proposal and scoping to live project tracking and delivery. Our work broadly covers system and cultural change, process and project management.
The work you will be doing
The Business Change Analyst will partner with stakeholders across the firm to ensure people, processes, and best practice sit at the heart of all change initiatives. The role focuses on analysing business needs, shaping effective solutions, and supporting end-to-end delivery of projects that improve efficiency, culture, and service delivery. Responsibilities include:
* Understanding Business Objectives - Work with stakeholders to understand firm-wide goals, analyse the business environment, and identify opportunities to enhance efficiency, productivity, and growth.

* Requirements Gathering & Analysis - Engage with colleagues across the firm to capture, analyse, and validate business requirements, ensuring alignment with strategy, people needs, and process improvements.

* Cultural Change Management - Support and promote behavioural and cultural change initiatives, helping colleagues adopt new ways of working and embedding project outcomes effectively.

* Business Process Mapping - Document and analyse current and future-state processes to streamline workflows and improve operational effectiveness.

* Stakeholder Management & Collaboration - Build strong relationships across legal and Business Services teams, maintaining an integrated and collaborative approach throughout the project lifecycle.

* Data Analysis & Decision Support - Work with the Business Intelligence team to use data insights in developing proposals, business cases, and post-implementation evaluations, supporting informed decision-making.

* End-to-End Delivery - Support projects from initial analysis through implementation, collaborating closely with the Business Change Project Manager and, where necessary, the IT Business Analyst.

Additional Responsibilities
* Lead and support the analysis and design of people, process, and system changes.

* Produce clear and collaborative documentation for stakeholders at all levels.

* Continuously evaluate and communicate requirements, maintaining effective reporting and status updates.

* Create and maintain internal/external documentation, proposals, and business cases in line with Project Board processes.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
What we are looking for
The ideal candidate will have:
*Bachelor’s degree (or equivalent) or a Business Analyst at Lv4 qualification with ideally 2+ years of experience.
* High proficiency in process modelling such as UML and BPMN

* Proven ability to manage change projects and coordinating multiple parties at differing levels of the business.

* Experience with data visualisation and analytics.

* Strong working knowledge of relevant tools, including Visio, Lucid Chart, Jira or similar.

* Strong team player with excellent communication skills.

Hybrid Working
Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.
We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.
Benefits
As a Birketts colleague, you will be eligible to receive a wide range of benefits:
*25 days holiday (FTE) plus Bank Holidays
*Long Service holiday award – 1 extra week every 10 years continuous service
*Private Healthcare with BUPA (offered after probation is passed)
*Scottish Widows Pension Scheme (5% employer / 5% Employee)
*Staff Profit Share and Individual Performance Bonus Scheme
*Salary sacrifice (Pensions, Staff Profit Share)
*Life Assurance - 4 x salary / Permanent Health Insurance
*Paid CSR Day
*Enhanced Maternity/Paternity Leave
*Subsidised gym membership
*Electric car scheme
*Dress for your Day Policy
You can find out more on our website: https://recognition-reward-benefits/
Inclusivity and Culture
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, h