Internal Sales Coordinator
Location: Stoke (ST6) – Office-based
Hours: Monday–Friday, 8:00am–4:30pm with some flexibility
Salary: Up to £30,000 DOE


We are seeking a proactive and driven Internal Sales Coordinator to play a key role in generating new business, nurturing existing customer relationships, and supporting the broader GB sales team. This is a phone-focused, sales-led role ideal for someone who thrives on converting leads, building rapport, and maximising every opportunity to grow revenue.
Key Responsibilities:
Sales Generation
*Conduct outbound calls to both new and existing customers to generate orders and drive repeat business
*Proactively follow up on generated leads, enquiries, and customer activity to convert opportunities into sales
*Identify and pursue opportunities for upselling and cross-selling to maximise commercial potential
*Support the GB sales team by contributing to targeted sales campaigns and promotional activities
Customer Relationship Management
*Build and maintain strong, long-term relationships with regular customers to encourage loyalty and repeat orders
*Handle telephone and email enquiries professionally, providing excellent customer service and accurate product information
Order Processing & Administration
*Process customer orders efficiently and accurately, ensuring all information is captured and logged
*Maintain up-to-date CRM records via Salesforce, ensuring all interactions, opportunities and follow-ups are recorded
*Produce timely sales updates for the Regional Sales Manager
*PA duties such as diary management for National Sales Managers
Internal Coordination & Collaboration
*Work closely with internal teams and suppliers to ensure timely and accurate delivery of customer orders
*Assist in coordinating sales and marketing strategies to support growth targets


Key Attributes & Skills
*Strong ability to multi-task, prioritise workload, and manage time effectively
*Excellent telephone manner and confident communication skills
*Ability to work well both independently and within a team environment
*Resilience and the ability to remain calm and productive when working under pressure


Experience Required
*Minimum 2 years’ experience in an account management and/or sales role (construction industry experience highly desirable)
*Proven experience in outbound calling, lead follow-up, and converting enquiries into sales
*Familiarity with CRM systems such as Salesforce and sales reporting tools
If you are interested in this position please apply directly or email your CV over to You can also call Maria on
INDCOM