The role supports end users across a busy professional services environment, providing timely technical assistance and maintaining high service standards. It requires someone who enjoys solving problems, working with a range of IT systems, and contributing to a dependable, customer-focused support function that keeps the organisation operating smoothly.


Client Details


IT Assistant (1st/2nd Line), High Wycombe: The company is a well established professional services firm with multiple offices, modern systems, and a strong reputation for quality. They invest in technology, value collaboration, and provide a supportive working culture focused on delivering excellent service to their clients.


Description


IT Assistant (1st/2nd Line), High Wycombe:


* Provide daily technical support to users across multiple sites
* Deal with 1st and 2nd line queries
* Assist with training
* Resolve hardware, software and network issues efficiently
* Maintain and update IT systems, equipment and documentation
* Set up new starters with devices, access and permissions
* Monitor and manage support tickets to agreed SLAs
* Assist with system upgrades and improvement projects
* Install and configure laptops, peripherals and applications
* Ensure security policies and procedures are followed


Profile
IT Assistant (1st/2nd Line), High Wycombe


*Previous experience in an IT support or service desk role
*Experience of Active Directory, Networking, Windows 10 & 11, and trouble shooting printers, scanners, PCs, mobiles and tables
*Confident troubleshooting hardware and software problems
*Strong communication skills with a customer focused approach
*Ability to manage workload and meet agreed deadlines
*Familiar with Microsoft 365 and Windows environments
*Comfortable supporting users at different technical levels
*Organised and methodical with good attention to detail
*Keen to learn new systems and develop technical skills






Job Offer
Salary of circa £28,000 to £35,000 dependant upon experience.