The Customer Service Advisor will assist in delivering exceptional support to clients within the not-for-profit sector. This temporary role is based in Leeds, Chapel Allerton and focuses on handling customer inquiries and ensuring client satisfaction.
Client Details
This organisation is a small-sized entity within the not-for-profit sector, dedicated to making a positive impact in the community. They are committed to providing excellent service to their clients and fostering a supportive work environment.
Description
*Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
*Provide accurate information and advice on available services and support.
*Maintain detailed and accurate records of customer interactions using the organisation’s systems.
*Resolve customer issues effectively and escalate complex cases when necessary.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service, particularly in a telephony based role.
*Excellent communication and interpersonal skills.
*Strong problem-solving abilities and attention to detail.
*Proficiency in using customer relationship management (CRM) systems or similar tools.
*A proactive approach to handling customer inquiries and resolving issues.
*A commitment to upholding the values and mission of the not-for-profit secto
Job Offer
*Competitive hourly rate & weekly pay.
*Immediate start.
*Temp to perm opportunity.
*Chance to contribute to meaningful work within the not-for-profit sector.