Job Title: Service Team Analyst
Location: Remote working
Contract Type: Permanent and Full-Time
Working hours: 11am – 7:15pm, Monday to Friday.
This role is to work in our clients’ Relocation Accounting team as a Service Team Analyst, where you will play a pivotal role in supporting global operations by managing inquiries related to expense reimbursements. This position is crucial for ensuring timely, accurate, and customer-focused solutions while fostering collaboration across departments.
Day-to-day of the role:
*Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements.
*Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently.
*Manage and resolve service tickets using ServiceNow and other internal systems.
*Communicate relocation accounting procedures clearly to internal stakeholders.
*Support special projects and process improvements as needed.
Required Skills & Qualifications:
*Proven experience in customer service; relocation or mobility experience is a plus.
*Strong planning, organizational, and process management skills.
*Ability to work independently and as part of a team in a fast-paced environment.
*Familiarity with ServiceNow, Zendesk or similar ticketing systems.
*Detail-oriented with excellent problem-solving and analytical skills.
*Highly organized, adaptable, and able to manage multiple priorities.
*Collaborative and proactive, with a focus on delivering exceptional service.
Interested? Apply online today!