UCD Service Designer - Central Government
Location: Remote (Occasional travel to Telford)
Clearance: BPSS
Contract: 6-month rolling
IR35: Inside IR35
Experience:Must have Central Government experience
Overview
We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design, not Service Management or ITIL.
You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings.


Key Responsibilities
*Lead end-to-end user-centred service design activities.
*Collaborate with user researchers, product managers, interaction designers and technical teams.
*Map complex service journeys and identify opportunities for improvement.
*Create service blueprints, journey maps, prototypes and other UCD artefacts.
*Facilitate workshops, co-design sessions and stakeholder discussions.
*Support continuous improvement across services and workflows.


Essential Skills & Experience
*Strong background as a User-Centred Design (UCD) Service Designer.
*Proven experience working within UK Central Government.
*Ability to design end-to-end services grounded in user needs and evidence.
*Skilled in creating service maps, blueprints, and prototypes.
*Strong communication and stakeholder-management skills.
*Experience working within agile, multidisciplinary teams


Desirable
*Experience designing services in complex, regulated or large-scale environments.
*Familiarity with government digital transformation programmes.