Role Overview


The Pension Wise Guider will report directly to Team Leader. In this role, you will be responsible for:


Key Responsibilities:
*Provide face-to-face pensions and retirement guidance to customers, ensuring all guidance complies with relevant quality standards.
*Help customers understand the implications of their pension choices by explaining complex information clearly and using strong numerical skills.
*Raise awareness of pension scams and fraudulent activity, supporting customers to recognise risks and report concerns through appropriate channels.
*Produce timely, accurate, and easy to understand follow-up information that reinforces guidance provided during appointments.
*Contribute to continuous improvement and shared best practice across the Guidance Service and wider delivery network.
*Capture and report required management information accurately and on time.
*Participate in projects, workshops, meetings, and promotional activities to support ongoing service development.


You would be joining our home-based team of specialists providing the above services to the public between the times of 8 am to 8 pm Monday to Saturday. Our telephone lines are open 8 pm to 8 pm and shifts for this role will be set within this time. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet the needs of our business.




You will need to demonstrate the following skills and experience.


*Strong numerical ability and the capability to explain financial information clearly and confidently.
*Solid foundation in pensions law and practice, gained through a pensions technical role.
*Broad understanding of occupational and personal pension arrangements, with strong knowledge of DC schemes.
*Excellent communication and questioning skills, able to translate complex topics into clear, accessible guidance.
*Proven ability to work independently, meet quality targets, and manage time effectively


About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
*Caring
We care about our colleagues and the people whose lives we are here to transform.
*Connecting
We will transform lives through our ability to make positive connections.
*Transforming
We are committed to transforming lives and making a positive societal impact.


Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.


What We Offer
*Generous Annual Leave – 30 days plus Bank Holidays
*Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
*Interest-free loan for season tickets for buses and trains
*Cycle to work Scheme
*Subsidised eye tests & flu jabs
*Life assurance scheme
*Give as you earn scheme
*Employee assistance programme (EAP)
*PAM Assist and PAM Life scheme (Wellbeing)
*Enhanced family and sick pay
*Paid volunteering (2 days a year)
*Recognition Scheme
*Discounts portal to numerous retailers


Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.


Important Information About Applying


To make sure your application reaches us safely, please submit it only through our official MaPS application links.


Applications sent via third-party or unauthorised websites, or emailed directly, unfortunately can’t be considered.


Please also note that MaPS is unable to offer visa sponsorship at this time.


Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.


Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.


Our Recruitment Process


Stage 1: Application (27^th Mar – 12^th Apr)
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