Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations.
This is a permanent, full-time position based in Aylesford, working 37.5 hours per week, Monday to Friday on a rotating shift pattern between 8:00am and 6:00pm.
About the Role:
• Handling inbound calls and emails from customers regarding deliveries, collections and order queries
• Liaising daily with warehouse teams, drivers and transport planners to resolve issues and provide timely updates
• Monitoring delivery statuses and proactively communicating with customers where delays or changes occur
• Logging all customer interactions accurately on the CRM system and maintaining up-to-date records
• Investigating complaints, identifying root causes and working with internal teams to prevent reoccurrence
• Supporting the wider operations team with reporting, data entry and general administrative tasks
• Delivering a professional, solution-focused service in a busy logistics and distribution environment
About You:
• Experience within a customer service role (contact centre, logistics, transport, retail or similar)
• Excellent verbal and written communication skills, with a calm and confident telephone manner
• Strong organisational skills and the ability to manage multiple queries and priorities at once
• Comfortable working in a fast-paced, time-sensitive environment
• Confident using Microsoft Office and customer databases/CRM systems
• A team player with a proactive approach to problem solving and a focus on delivering a great customer experience
• Knowledge or experience of logistics, distribution, or transport environments is desirable but not essential
Benefits:
• Competitive salary of £24,000 – £26,000 per annum, depending on experience
• Performance-related bonus scheme linked to team and individual targets
• Free on-site parking in a well-connected Aylesford location close to public transport links
• 25 days’ holiday plus bank holidays, increasing with length of service
• Company pension scheme and life assurance
• Structured training and ongoing development within the logistics sector
• Modern office facilities within a busy distribution hub
• Employee discounts with selected local retailers and gyms
Please note, applicants must have the Right to Work in the UK, as our client is unable to offer sponsorship.
If you are interested in this Customer Service Advisor, please apply today. Reed Business Support look forward to assisting you with the next step in your career.