Job Specification – Retail Support (Full-Time, Temporary Cover)
Hours: 40 hours per week
Schedule: Saturdays + 4 weekdays (between 09:00–20:00)
Location: Gloucester
Role Overview
This role provides day-to-day support within a small retail store, contributing to smooth operations, excellent customer service, and the delivery of key commercial goals.
Key Responsibilities
Sales & Business Performance
*Help achieve store sales and profitability targets.
*Monitor KPIs to identify opportunities and risks, proposing and supporting appropriate actions.
Operational Excellence
*Ensure consistent execution of store processes, procedures, and presentation standards.
*Complete required Health & Safety tasks and maintain a safe working environment.
*Ensure store systems and operations run smoothly, escalating issues when required.
*Manage time effectively to meet operational deadlines and compliance standards.
*Be a key holder to either Open or Close Operation
Customer Experience
*Contribute to a customer-focused environment that consistently delivers excellent service.
*Support the implementation of in-store marketing and visual merchandising standards.
*Proactively seek to understand customer needs and exceed expectations.
Team Support & Culture
*Help communicate store goals and contribute to a positive, collaborative working environment.
*Support team development through coaching, feedback, and sharing best practice.
*Participate in recruitment and onboarding of new team members.
*Assist in managing performance issues in partnership with management.
*Maintain clear communication with all stakeholders.


Experience & Skills
*Previous experience in a retail environment, ideally with some supervisory or team-leading exposure.
*Confident with numbers, analysis, and basic IT systems.
*Highly motivated, proactive, and results-driven.
*Strong interpersonal skills and the ability to build relationships at all levels.
*A positive, enthusiastic attitude and willingness to try new things.



For immediate consideration - please apply now!