This role is Remote based in the UK Wide and you will require atleast 6 months contact centre experience.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Laptop and kit supplied prior to work commencing

Salary - £25,250
Fully remote
Shift pattern between 7am and 10pm - 40 hours per week

This role will involve weekend working - you will only work 5 days per week and will work every other weekend.


Key Responsibilities:

Contact centre experience required.
*Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
*Manage all direct customer Interactions
*Handle and respond efficiently to all general and order specific direct customer enquiries
*Support customers with order status updates and delivery tracking queries
*Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
*Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
*Previous experience within a Customer Service position is essential
*Knowledge of CRM systems
*A self-motivated, passionate, and enthusiastic approach to work
*Outstanding verbal communication skills
*Professional and empathetic approach to resolving issues
*Decent I.T skills
*Excellent time management