Head of Operations | Retail | Manchester | c.£85k
Location: Manchester
Reports to: Managing Director
A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn’t just a Warehouse management role, it’s having complete ownership of all operations supporting the SLT as the business scales.
Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week.
Key Responsibilities
*Own end-to-end operations from inbound stock through to customer delivery
*Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
*Optimise pick, pack and despatch processes as volume grows
*Manage courier and 3PL relationships, including SLAs and performance
*Lead operational readiness for peak trading and viral demand spikes
*Build capacity planning and contingency models across labour, space and carriers
*Decide when to scale in-house vs outsource and support long-term fulfilment strategy
*Develop a strong operational leadership team and be visible on the warehouse floor
*Partner closely with Finance, E-commerce and Customer Service
What Success Looks Like
*A joined-up, scalable operation with clear ownership
*Improved fulfilment speed, accuracy and delivery performance
*Reduced fire-fighting during peak periods
*An operation capable of absorbing growth at pace
The Person
*Proven experience owning warehouse and outbound logistics end-to-end
*Background in high-volume e-commerce, retail or consumer brands
*Experience managing in-house teams and 3PLs
*Comfortable operating in fast-growth, high-pressure environments
*Hands-on, decisive and customer-focused
Why Join
*Market-leading consumer brand with strong growth momentum
*High-impact, visible leadership role
*Opportunity to build operations that support global scale
BH35216