We are an established and respected law firm based in Salisbury, providing legal services to private and commercial clients. Technology plays a critical role in supporting our lawyers and support teams, and we are now looking for an experienced and hands-on IT Support Analyst to take ownership of day-to-day IT support across the firm.
This is an excellent opportunity for someone who enjoys working in a professional services environment and wants exposure across 1st, 2nd and 3rd line support within a close-knit organisation of approximately 100+ users.
The RoleYou will be the primary point of contact for IT support, ensuring that all staff receive a responsive, reliable and professional service. The role is varied and will suit someone comfortable working across the full support lifecycle — from user queries through to infrastructure and supplier management.
Key responsibilities include:
*Providing 1st line support to users (in person, phone and remote), resolving day-to-day IT issues
*Delivering 2nd line support, including more complex desktop, application and user account issues
*Handling 3rd line support, escalating to and managing third-party suppliers where required
*Supporting and maintaining:
*Windows desktops and laptops
*Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
*Active Directory and user permissions
*Printers, telephony and meeting room technology
*Supporting legal and case management systems (training provided where needed)
*Managing user onboarding and offboarding
*Maintaining documentation, asset registers and basic IT policies
*Assisting with IT projects, upgrades and security initiatives
*Ensuring systems are compliant with legal-sector standards around confidentiality and data protection
About YouYou will be a confident and pragmatic IT professional who enjoys supporting non-technical users in a professional environment.
Essential experience:
*Proven experience providing 1st / 2nd line support
*Strong knowledge of Windows environments and Microsoft 365
*Experience supporting users in a professional office environment (legal or professional services desirable)
*Excellent troubleshooting and customer service skills
*Ability to work independently and manage competing priorities
Desirable:
*Experience in a law firm or regulated environment
*Familiarity with legal case management or document management systems
*Basic networking or server support experience
*Awareness of cyber security and data protection best practices
What We Offer*A stable, long-term role within a respected local law firm
*Broad hands-on responsibility rather than siloed support
*Supportive working environment with direct access to decision makers
*Competitive salary based on experience
*25 days’ holiday plus bank holidays
*Pension scheme