Your new company

An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods.

This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working.

Your new role
*Deliver a professional and high-quality housing management service across a designated patch.
*Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches.
*Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies.
*Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations.
*Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions.
*Work proactively with internal teams and external agencies including social care, police, health services and support providers.
*Prepare accurate reports, maintain detailed case records and contribute to legal processes where required.
*Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support.
*Promote resident involvement, customer satisfaction and community cohesion.
*Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation.
What you’ll need to succeed
We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations.
The ideal candidate will be:
Essential Skills & Experience
*Excellent communication, negotiation and interpersonal skills.
*Ability to manage a busy caseload and prioritise under pressure.
*Experience working with tenants, customers or vulnerable individuals.
*Strong record-keeping, report writing and attention to detail.
*Ability to work both independently and as part of a team.
*Knowledge of safeguarding principles.
*Understanding of housing legislation, welfare benefits and tenancy management.
*Confident using IT systems and digital tools.
*Full UK driving licence and ability to travel between sites.
Desirable
*Experience working in housing management or a related field.
*Understanding of anti-social behaviour case management and enforcement.
*Experience conducting property inspections or estate management work.
*Knowledge of Choice Based Lettings, universal credit processes or mediation techniques.
*CIH qualification (or willingness to work towards it).
What you’ll get in return
*Hybrid working opportunities.
*Support with professional development and housing qualifications.
*A supportive, people-centred team culture.
*Opportunity to make a real difference to tenants and local communities.
*Mileage and business travel expenses covered.
What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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