Billing and Collections Coordinator | Gloucester | up to £30,000
Office based (flexibility for hybrid working may be available once established in post)
The Company
My company are within the Business Services Sector
The Role
The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment.
This role ensures all jobs are billed correctly and efficiently, proactively identifying revenue opportunities and minimising revenue loss.
The Billing & Collections Coordinator reviews and resolves client billing queries, conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction.
Key Responsibilities
Invoicing and Billing:
*Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions
*Review in-house generated billing to confirm pricing accuracy and alignment with completed work
*Apply VAT correctly in line with established procedures and guidance
*Produce invoices using client specific templates where required
*Upload invoices and supporting documentation to customer portals
*Issue invoices in line with customer contracts and agreed timelines
Accounts Receivable Management:
*Maintain accurate customer accounts
*Reconcile customer balances and investigate discrepancies
*Act as the primary point of contact for invoice disputes, managing queries through to full resolution
*Support credit control activity through account reconciliation and query clearance
*Maintain records to support aged debtor reporting
Systems and Process:
*Use Xero, Simpro, and Excel as core working systems
*Maintain clear audit trails and supporting documentation
*Identify opportunities to improve billing and AR processes as transaction volumes increase
Your Profile
*Demonstratable experience in Accounts Receivable or billing, in a service or project-based business
*Demonstratable experience of parts and labour invoicing
*Confidence and capability to work with high transactional volumes
*Experience or understanding of project invoicing such as staged billing applications or valuations
*Experience operating within a group structure
*Experience invoicing across multiple legal entities
*Previous responsibility for supervising or supporting junior AR team members would be advantageous
*AAT qualification desirable but not essential


For further information, please contact Rhian Mountjoy
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