Customer Service Coordinator
South Staffordshire
Full-time (08:30 – 17:00)
Permanent
Our client is a well-established manufacturer with a long-standing heritage and a strong workforce nationwide.
With a strong focus on sustainability and continuous improvement, they continue to invest in their people, processes and future growth.
We’re recruiting two Customer Service Coordinators to join a busy and supportive team.
This role would suit someone who enjoys working in a fast-paced environment, managing high volumes of orders, and building strong relationships with customers while seeing tasks through from start to finish.
Key Responsibilities
*Managing customer enquiries (pricing, orders, deliveries, samples) via phone and email
*Processing high volumes of quotations, sales orders and schedules
*Checking product availability, pricing and delivery details
*Raising credit notes and resolving invoice queries
*Maintaining accurate CRM records and following internal processes
*Liaising with transport and internal teams to ensure smooth delivery
*Supporting order book management and acknowledgements
*Assisting with soft sales and promoting stock
What We’re Looking For
*Previous customer service or office-based experience
*Strong attention to detail and confidence working with processes and systems
*Experience handling high volumes of work/orders
*Excellent communication skills – both verbal and written
If you’re looking for a stable role with real progression and a great team environment, we’d love to hear from you.
Apply today!