IT Administrator – Luxury Hospitality
Full-time
The Opportunity
An opportunity has arisen for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day IT operations across a multi-site environment including hotel, spa, and guest-facing services.
You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment.
Key Responsibilities
*Provide first-line IT support across the business including hardware, software, Wi-Fi, POS systems and office applications
* Log, prioritise and resolve IT support tickets within agreed SLAs
* Support onboarding and offboarding processes including user accounts and equipment setup
* Maintain accurate records of IT assets, software licences and equipment
* Assist with hardware maintenance including laptops, desktops, printers and network devices
* Support network stability including Wi-Fi and internal systems
* Troubleshoot guest-facing technology issues
* Assist with system updates, patching and routine maintenance
* Support IT projects, upgrades and new system implementations
* Ensure adherence to cybersecurity and data protection protocols
About You
*Previous experience in an IT support or IT Administrator role
*Experience within a hotel, resort or hospitality environment is essential
*Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems
*Confident supporting non-technical users across multiple departments
*Hands-on, proactive and comfortable working in a fast-paced environment
*Flexible to work occasional weekends where required
*Full UK driving license
Please feel free to apply if you meet the criteria.