Guest Experience Representative
other jobs Reed
Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- £28,000 per annum, inc benefits
Job Description:
Guest Experience Representative
*Annual Salary: Up to £28,000
*Location: East London
*Job Type: Full-time
Join a vibrant and rapidly expanding music venue and restaurant chain, where we bring soulful, delicious flavours and unforgettable hospitality to life. We are seeking a dynamic and enthusiastic Guest Experience Representative to join our team at our flagship location in East London. This role is perfect for someone passionate about hospitality and live events, offering a unique blend of hostess, receptionist, and administrative responsibilities.
Day-to-day of the role:
*Act as the first point of contact for all guests, delivering a warm, professional welcome.
*Efficiently manage reservations, walk-ins, and seating, ensuring a smooth flow.
*Handle guest communications professionally via email, phone, and online platforms.
*Provide administrative support to the General Manager and senior management team.
*Coordinate large bookings, pre-orders, and special requests across departments.
*Support the coordination of live events and private hires, ensuring seamless service delivery.
*Monitor guest feedback and online reviews, contributing to the continuous improvement of the guest experience.
Required Skills & Qualifications:
*Previous experience in hospitality, reception, reservations, or an administrative role.
*Strong organisational and administrative skills, with the ability to manage guest interactions in a fast-paced environment.
*Proficiency in using booking systems like OpenTable and comfortable with email, spreadsheets, and basic reporting tools.
*Excellent verbal and written communication skills.
*Experience in live music, events, or cultural venues is desirable but not essential.
*Ability to work evenings, weekends, and live event schedules.
Benefits:
*Opportunity to work in one of London’s most exciting cultural venues.
*Significant opportunities for professional growth as the company expands.
*Vibrant work environment that values creativity, energy, and community engagement.
To apply for the Guest Experience Representative position. Submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
*Annual Salary: Up to £28,000
*Location: East London
*Job Type: Full-time
Join a vibrant and rapidly expanding music venue and restaurant chain, where we bring soulful, delicious flavours and unforgettable hospitality to life. We are seeking a dynamic and enthusiastic Guest Experience Representative to join our team at our flagship location in East London. This role is perfect for someone passionate about hospitality and live events, offering a unique blend of hostess, receptionist, and administrative responsibilities.
Day-to-day of the role:
*Act as the first point of contact for all guests, delivering a warm, professional welcome.
*Efficiently manage reservations, walk-ins, and seating, ensuring a smooth flow.
*Handle guest communications professionally via email, phone, and online platforms.
*Provide administrative support to the General Manager and senior management team.
*Coordinate large bookings, pre-orders, and special requests across departments.
*Support the coordination of live events and private hires, ensuring seamless service delivery.
*Monitor guest feedback and online reviews, contributing to the continuous improvement of the guest experience.
Required Skills & Qualifications:
*Previous experience in hospitality, reception, reservations, or an administrative role.
*Strong organisational and administrative skills, with the ability to manage guest interactions in a fast-paced environment.
*Proficiency in using booking systems like OpenTable and comfortable with email, spreadsheets, and basic reporting tools.
*Excellent verbal and written communication skills.
*Experience in live music, events, or cultural venues is desirable but not essential.
*Ability to work evenings, weekends, and live event schedules.
Benefits:
*Opportunity to work in one of London’s most exciting cultural venues.
*Significant opportunities for professional growth as the company expands.
*Vibrant work environment that values creativity, energy, and community engagement.
To apply for the Guest Experience Representative position. Submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Job number 3588858
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