We’re looking for a detail-driven and adaptable Claims Support Handler to join our clients’ specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year.
About the Role

This position follows a seasonal rhythm:
Winter Months (Technical Focus):
* Validate claims at first notification of loss
* Review policy wordings and assess claim validity
* Analyse technical reports, photos, and evidence
* Liaise with surveyors and insurers
* Identify inconsistencies and potential fraud
Summer Months (Support Focus):
* Maintain and update CRM systems (Zoho experience desirable)
* Assist with financial admin, including payment chasing
* Coordinate site inspections between surveyors and clients
* Provide key administrative support to the wider team
What We’re Looking For

Essential:
* Experience in a claims handling environment
* Strong ability to interpret complex policy wordings
* Confident using CRM systems (Zoho or similar)
Desirable:
* CII qualifications
* Construction industry knowledge
* A flexible, proactive mindset with strong attention to detail
What’s on Offer
* Competitive salary starting from £30,000+
* Private healthcare package
* Life insurance (5x salary)
* Free on-site parking
* The chance to develop within a specialist, niche area of insurance
If you’re looking for a role that offers variety, technical challenge, and long-term growth, we’d love to hear from you.
Apply now or get in touch to find out more.