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Customer Services Administrator
Temporary Contract
£12.71 per hour
Monday–Friday, 9:00am–5:00pm
DBS Required
We are supporting our client in recruiting a compassionate and proactive Customer Services Administrator to join their expanding team within the healthcare sector. This role plays a vital part in ensuring the ongoing wellbeing and safety of vulnerable clients, so empathy, professionalism, and excellent communication skills are essential.
Key Responsibilities*Client Wellbeing Calls:

Using the company’s dashboard, you will contact clients who have shown no recent activity to check on their welfare, offering reassurance and escalating concerns where necessary.

*Maintaining Regular Contact:

Building strong, supportive relationships by keeping in touch with clients on a routine basis, ensuring they feel valued and supported.

*Accurate CRM Updates:

Recording all interactions, wellbeing checks, and relevant information clearly and accurately within the CRM system.

*General Administrative Support:

Assisting the wider team with administrative tasks to ensure smooth day-to-day operations. This may include data entry, handling enquiries, and supporting internal processes.

Skills & Attributes Required*A warm, empathetic, and patient manner
*Strong verbal communication and active listening skills
*Confidence making outbound calls
*Good attention to detail and accurate record-keeping
*Ability to remain calm, professional, and supportive in sensitive situations
*Previous experience in customer service, healthcare, or a support-related role is beneficial but not essential
Why This Role MattersYou will be a key point of contact for individuals who rely on regular wellbeing checks. Your reassurance and attention to detail contribute directly to their safety and overall care. This is a meaningful and rewarding role for someone who genuinely enjoys helping others.
If you would like any further details, please forward your CV for consideration.


Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.