The RoleWe are hiring for the Customer Service Representative role, it’s about answering calls; it’s about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.
Location:Newcastle upon Tyne
Duration:Minimum of 6 months with pontential conversion to FTE
Mode of contract:Onsite
Key Responsibilities*Manage high-volume inbound calls and digital inquiries within a busy contact center environment.

*Provide professional, empathetic, and efficient support to resolve customer queries.

*Navigate internal systems to update and manage customer records with high attention to detail.

*Ensure compliance with industry regulations and internal company policies.

What You’ll BringThe Essentials:
*Contact Centre Experience: You are comfortable working in a structured, fast-paced call center environment.

*Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.

*Communication: Exceptional verbal and written communication skills.

The "Nice-to-Haves":
*Financial Services Background: Previous experience working within banking or finance.

*Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.

*CRM Mastery: Proficiency in Customer Records Management systems and data integrity.

Why Join Us?Randstad Technologies is acting as an Employment Business in relation to this vacancy.