Customer Service Assistant
other jobs Michael Page Business Support Job
Added before 7 Days
- England,London,City of London
- Full Time, Temporary
- Salary negotiable
Job Description:
As a Temp Customer Services Assistant, you will be the welcoming first point of contact for all visitors and callers to the Housing Services team. You’ll provide essential guidance on housing-related queries, support the use of the Property Platform, and ensure smooth day-to-day administrative operations during a busy and rewarding period.
Client Details
Our client is a respected London-based educational institution known for delivering excellent residential and wellbeing support to a diverse, international student community. Their Housing Services team plays a vital role in helping students navigate private accommodation options, ensuring they are informed, supported and confident throughout their housing journey.
Description
Key Responsibilities:
*Greet and assist visitors and callers, handling enquiries promptly and professionally.
*Provide basic information on housing issues, signposting or booking appointments where needed.
*Support students and landlords in navigating and registering on the Property Platform.
*Maintain and update landlord advertisements, ensuring accuracy and suggesting improvements.
*Manage the office calendar and book advice appointments efficiently.
*Deliver general administrative support including filing, archiving, mailshots, statistics and materials updates.
*Demonstrate excellent communication and cultural awareness when dealing with diverse service users.
*Work calmly under pressure during peak seasonal demand.
*Provide cover and support for other Housing Services teams when required.
Profile
Person Specification:
Essential*Strong customer service and communication skills
*Ability to stay calm and organised in high-pressure periods
*Confident using IT systems and maintaining accurate records
*Culturally aware, patient and professional
*Team-oriented with a proactive approach to problem solving
*Flexibility to work occasional evenings and weekends during peak periods
Desirable*Experience in a customer-facing or administrative role
*Familiarity with housing-related services or student-facing environments
*Experience with online property or listing platforms
Job Offer
*Opportunity to gain university sector experience
*Supportive team environment with full training provided
*Varied and people-focused work
*Excellent role to develop customer service and administrative skills
*
Client Details
Our client is a respected London-based educational institution known for delivering excellent residential and wellbeing support to a diverse, international student community. Their Housing Services team plays a vital role in helping students navigate private accommodation options, ensuring they are informed, supported and confident throughout their housing journey.
Description
Key Responsibilities:
*Greet and assist visitors and callers, handling enquiries promptly and professionally.
*Provide basic information on housing issues, signposting or booking appointments where needed.
*Support students and landlords in navigating and registering on the Property Platform.
*Maintain and update landlord advertisements, ensuring accuracy and suggesting improvements.
*Manage the office calendar and book advice appointments efficiently.
*Deliver general administrative support including filing, archiving, mailshots, statistics and materials updates.
*Demonstrate excellent communication and cultural awareness when dealing with diverse service users.
*Work calmly under pressure during peak seasonal demand.
*Provide cover and support for other Housing Services teams when required.
Profile
Person Specification:
Essential*Strong customer service and communication skills
*Ability to stay calm and organised in high-pressure periods
*Confident using IT systems and maintaining accurate records
*Culturally aware, patient and professional
*Team-oriented with a proactive approach to problem solving
*Flexibility to work occasional evenings and weekends during peak periods
Desirable*Experience in a customer-facing or administrative role
*Familiarity with housing-related services or student-facing environments
*Experience with online property or listing platforms
Job Offer
*Opportunity to gain university sector experience
*Supportive team environment with full training provided
*Varied and people-focused work
*Excellent role to develop customer service and administrative skills
*
Job number 3591331
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