Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long-term development for all?
To be considered for the role, you’ll require the following essentials:
*Proven experience of providing excellent customer service
*Natural problem-solving abilities
*Excellent communication skills both written and verbal
*Previous Customer Service experience is essential
*Can learn and apply technical concepts
*Good working knowledge of CRMs
Within this position, you’ll also be:
*Dealing with a range of engineer enquiries via telephone and email
*Ensuing a high-quality service is always a key focus, providing 1 time resolution
*Understanding customers situation and being able to deal with the situation effectively and in a timely manner
*Ensuring that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Additional Information:
*£28,500 per annum plus Over time and bonus
*Shifts between 8am and 6pm and will include 1 in 4 Saturdays
*25 days holiday plus banks
*Excellent Pension
*Long term opportunity to develop
*Health benefits
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
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